Why buy from us: Order with confidence- great prices, great selection, great advice! We are a factory authorized dealer for all the products we stock with thousands of satisfied customers throughout the world. We make sure of it by offering our 30 Day Satisfaction Guarantee!! Our filled-to-the-rafters inventory consists of the top name brands in electronic music (it's what we specialize in) and we ship from the center of the US so you know it'll get there fast and on time. Most importantly, you'll always receive great advice at Nova Musik from musicians just like yourself anytime you need it along the way.

        ....at Nova*Musik we speak your language!®

  Store Address: we are located in downtown Old Milwaukee, Wisconsin, USA, just over an hour north of Chicago. For all correspondence please use this address:

  Store Hours: CENTRAL TIME phone hours are 10AM-6PM Monday-Friday and Noon-5PM Saturdays. Of course, you can place an order anytime you'd like online 24 hours a day, 7 days a week..

  Phone/Fax numbers:

Toll Free: 877-290-6682 [NOVA]
Milwaukee area: 414-270-1948
Fax number: 414-270-0732

  Email us!:

• For pre-order questions or comments: info@novamusik.com
• For all issues regarding your order: info@novamusik.com

  Thank you for considering Nova Musik!! You're well on your way to enjoying THE best customer support in the industry. Guaranteed!!

• Payment Options & Info:

  1. We accept all major Credit Cards- Visa, MasterCard, Discover, American Express- so paying couldn't be any easier! Simply order from our secure website or call us TOLL FREE 1-877-290-6682 during our normal business hours (see above). That's all there is to it!

  2. For Credit Card purchases, at the request of the card companies in order to prevent fraud, we ask for the Card Verification Value (CVV2). You can find this number on your card as follows:

  3. Please note: If using a shipping address different from billing, it must be on file with your credit card company, or your order will be delayed. This is to protect you from credit card fraud. You can avoid a delay by calling your credit card company, and having them add the desired shipping address to your account.

 
  4. Our goal is to offer an extremely competitive price straight away. If ever you come across a lower advertised price (no way!!) we'd like to know- send us an email: info@novamusik.com We GUARANTEE your TOTAL satisfaction.

  5. Also, we try to be as accurate as possible with pricing and specs, however, we are not responsible for typographical errors or sudden manufacturer price changes. Prices and specifications may change at any time without prior notification.

  Shipping & Handling:

Ground Delivery Time in Transit

• Shipping Method (for all destinations):

  1. FREE UPS ground shipping to the lower 48 states of the USA on orders of $99 or more! This excludes: "special orders", "oversized" (like large Auralex panels) and "overweight" (like PA speakers) products. Also, we do not ship Yamaha or Steinberg products outside of the United States.

  2. Products are typically shipped and a tracking number emailed within 24 business hours of an order/payment.

  3. Orders using express shipping (i.e. Next Day Air) will go out the same business day if placed by 3PM CST. (USA orders only)

  4. No state sales tax! -Wisconsin residents see below.

  5. Insurance is included FREE OF CHARGE.

  6. If an item arrives damaged due to shipping, we will refund or replace the unit.

  7. Our main shipper is UPS. We also ship via USPS if you prefer.

  8. UPS guarantees the day of delivery (in business days) for every ground package shipped to any address within the 48 contiguous states. Please feel free to visit http://www.ups.com for more information.


• Wisconsin Orders: All items shipped inside the state of Wisconsin are subject to a 5.6% sales tax added to the final price.

• Hawaii & Alaska Orders: Obtain a shipping quote from us via email at info@novamusik.com Do this BEFORE you buy the item. Include your zipcode when requesting quotes.

• International Orders: We enjoy dealing with our international customers, but please take a few things into consideration:

  1.  All units ship as with the power supply provided by the manufacturer.  Typically this is designed for the US power grid.  For all of our international orders this is never a problem.   Power supplies for all our units are readily available worldwide..

  2. Obtain a shipping quote from us via email at info@novamusik.com Do this BEFORE you buy the item. Include your postal code & country when requesting quotes.

  3. Even though we do not charge a tax, import duties & taxes may apply...we do not have control over nor do we know what the amount is as this depends on the country. You are responsible for and must pay these additional fees.

  4. We are not responsible for border/customs delays. Very rare but does happen from time to time.

5. Nova Musik, LLC does not ship certain manufacturer's overseas. Nova Musik, LLC may cancel or void an order with shipping to an unauthorized country. Lines that do not ship overseas: Korg, Vox and Marshall.

Return/ Exchange Policy:  

Please make sure you have read and understand our return/exchange policy before placing your order.
Please see list of non-returnable items before placing your order or requesting CRA number.

General Return Policy Guidelines:

• Email us for a "Customer Return Authorization" number at returns@novamusik.com. All CRA numbers must be obtained this way. CRA numbers are good for 10 days after their issue date.
Full 30 Day Money Back Guarantee on all unopened items. Additionally, we offer a 15 Day Guarantee/Exchange Policy on all defective/broken units.

A 15% restocking fee will be assessed to any open product return.

• After 15 days of the purchase date, all defective items that need to be repaired must be sent directly to the manufacturer or warranty provider. Additional details on warranty coverage can be found in the product paperwork or on the manufacturer’s website.

• All products must be returned in like-new condition. Items must show no signs of wear, MUST INCLUDE ALL ORIGINAL PACKAGING, all documentation, accessories and NOT REGISTERED. This includes all software that comes with the product. Additional fees will be applied for all missing accessories or parts and items that have been physically damaged or misused. The fee amount is subject to Nova Musik’s discretion.

• Shipping fees are the responsibility of the customer, even in the case of defective items. All priority and international shipments are non-refundable even in the case of a defective item.

International customers must pay to ship item(s) back to Nova Musik in the case of a defective item(s). All goods must be marked as the CRA number authorization email describes otherwise the shipment will be rejected. We do not pay return import duties.

• VERY IMPORTANT! Insure the item you are returning at your FULL INVOICE VALUE. We will do everything we can to help you file a claim for a damaged/lost shipment. Unfortunately, the shipping party is responsible if your returned merchandise ends up lost or damaged in the mail.

• Please allow 2-3 weeks for all refunds to post to your account. On average banks will process a credit in 1-10 business days but may take up to 3 weeks.

• Broken or damaged merchandise returned for replacement may take up to 5 business days to process. Please contact us to make sure that your product is in stock and ready to ship. We will do everything in our power to get your replacement unit to you as fast as we can.

Non-Returnable Items:

• Copyrighted materials cannot be returned once opened due to copyright law. This includes books, videotapes, DVDs, sample libraries, style disks, sound expansion boards, and software (which may also include software bundled with hardware).

• Recording media such as DAT tapes or CDRs.

• Disposable products including drumsticks and cleaning supplies.

• Recording equipment including multi-tracks, hard disks, CD burners, tape recorders.

• Personal use items such as microphones, headphones, ear plugs, in-ear monitors, gig bags, and drum sets/kits.

• All instrument/computer parts and upgrades including expansion boards, RAM, hard drives, flash media and sound cards.

• Discontinued/clearance items.

• Special orders may be returned within 15 days and a 25% non-refundable charge will apply.

Defective Product Returns/Exchanges:

• If you believe the product is defective, you must contact the manufacturer's tech support department before requesting a CRA number. Please be sure to include your case number with your CRA request. We will always exchange a defective unit for a replacement.

• If an item arrives to you clearly damaged in transit please call us as soon as possible so we can arrange to have UPS or USPS inspect the damage and return it to us.

• For international orders, please be advised that shipping and handling fees are non-refundable.

• You will be credited or a replacement unit will be sent once we receive and inspect the product. This usually takes 3-5 business days. If you require a replacement unit immediately, your credit card will be charged for the additional unit and we will credit your card once the defective item(s) arrive back at our store.

  PRIVACY STATEMENT: